Complaints Procedure
Last updated: 7 February 2026
1. Our Commitment
LPH Digital Tools is committed to providing high-quality services. If something goes wrong, we want to hear about it and resolve it promptly.
2. How to Make a Complaint
You can lodge a complaint by emailing us at hello@lphg.au with the subject line "Complaint". Please include:
- Your name and contact details
- A clear description of the issue
- What outcome you are seeking
- Any supporting information or documents
3. Our Process
Acknowledgment
We will acknowledge your complaint within 2 business days.
Investigation
We will review the complaint, gather relevant information, and may contact you for further details.
Resolution
We aim to resolve all complaints within 10 business days. If we need more time, we will let you know and provide a revised timeframe.
4. External Escalation
If you are not satisfied with our response, you may escalate your complaint to the relevant external body:
General Consumer Complaints
ACCC — https://www.accc.gov.au
Privacy Complaints
Office of the Australian Information Commissioner (OAIC) — https://www.oaic.gov.au
5. Contact Us
For all complaints, contact us at hello@lphg.au.